Privacy policy

Last Updated: Aug 18, 2026

Pet Item Oda (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use petitemoda.com, place an order, contact us, or otherwise interact with our services.

Information We Collect

When you visit our website or place an order, we may collect information that you voluntarily provide, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Information submitted through forms, reviews, or other website features

We may also automatically collect certain technical information when you browse our website, such as:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and website interactions

  • Referring website or source

  • General usage and analytics information

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Process payments and provide order confirmations

  • Arrange shipping and delivery

  • Provide customer support

  • Respond to questions, requests, and inquiries

  • Manage returns, refunds, and exchanges

  • Maintain and improve our website and services

  • Personalize your shopping experience

  • Detect, investigate, and prevent fraud, abuse, or unauthorized activity

  • Maintain website security

  • Comply with applicable legal and regulatory requirements

  • Send marketing communications when permitted by law and where applicable

We use your information only for legitimate business purposes related to operating and improving Pet Item Oda.

Payment Information

When you make a purchase, payment information is processed through our payment providers and payment-processing systems.

Pet Item Oda does not need to store your complete payment card number or security code on our own website servers to process your order.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Cookies and Similar Technologies

We use cookies and similar technologies to help operate our website and improve your experience.

Cookies may be used to:

  • Keep your shopping cart functioning

  • Remember preferences

  • Understand website traffic and usage

  • Improve website performance

  • Measure advertising and marketing performance

  • Help provide relevant content and advertising

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

Analytics and Advertising

We may use analytics and advertising technologies provided by third-party services to understand how visitors use our website, measure advertising performance, and improve our marketing.

These services may collect information such as device information, browsing activity, website interactions, and other information permitted by their respective technologies.

Third-party services process information according to their own privacy policies and terms.

Information Sharing

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services.

These service providers may include:

  • Payment processors

  • Shipping and delivery providers

  • E-commerce and website service providers

  • Customer support providers

  • Analytics and advertising service providers

  • Fraud prevention and security providers

We do not sell your personal information as part of our ordinary business operations.

We may also disclose information when required to do so by law, legal process, court order, or governmental authority, or when reasonably necessary to protect our rights, customers, property, or website.

Third-Party Services

Our website may use or integrate with third-party services, applications, payment providers, advertising platforms, analytics tools, social media services, or other technologies.

These third parties may collect or process information according to their own privacy policies.

We encourage you to review the privacy policies of third-party services when appropriate.

Order and Transaction Information

When you place an order, we retain information necessary to process and fulfill the transaction and maintain appropriate business records.

This may include your name, contact information, shipping information, order details, transaction details, and communications relating to the order.

Marketing Communications

Where permitted by applicable law, we may send promotional emails or other marketing communications about products, offers, or updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication.

Even if you opt out of promotional communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, refund information, or important account notices.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, business records, security, dispute resolution, and compliance with applicable legal obligations.

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

California Privacy Rights

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include rights to know, access, correct, delete, or limit certain uses of personal information, as well as the right to opt out of certain activities where required by law.

To submit a privacy request, contact us at support@petitemoda.com.

We will process qualifying requests in accordance with applicable law.

International Visitors

Our website may be accessible to visitors from outside the United States.

If you access our website from another country or region, your information may be processed in the United States or other locations where our service providers operate.

Privacy rights and protections may vary depending on your location.

Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Pet Item Oda
Email: support@petitemoda.com
Phone: +1 (727) 620-3980
Address: 1085 W 15th St, Saint Augustine, FL 32084, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET