Shipping policy
Last Updated: Aug 18, 2026
At Pet Item Oda, we aim to provide a simple, reliable, and transparent shipping experience. This Shipping Policy explains how we process and deliver orders placed through petitemoda.com.
Shipping Coverage
We currently ship orders to addresses within the United States.
Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Processing Time
Orders are generally processed within 0–1 business day after payment has been successfully confirmed.
Our order processing cutoff time is:
5:00 PM ET, Monday–Friday
Orders placed before 5:00 PM ET on a business day may begin processing that day.
Orders placed after 5:00 PM ET, on weekends, or on U.S. holidays will generally begin processing on the next business day.
Processing time refers to the time required to prepare your order for shipment and does not include transit time.
Delivery Time
Our estimated standard U.S. delivery time is:
3–7 business days
Delivery time begins after the order has been processed and shipped.
Therefore, the typical overall timeframe from order placement to delivery is approximately:
3–8 business days, depending on when the order is placed and the destination.
Delivery timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary due to carrier delays, weather, holidays, high shipping volume, transportation disruptions, or other circumstances outside our reasonable control.
Shipping Charges
Free Shipping.
Orders below the qualifying threshold may be subject to the applicable shipping charge shown at checkout.
If a promotional offer provides different shipping terms, the terms of that offer will be displayed at the time of purchase.
Order Tracking
When tracking information is available, we will provide it by email or through the order information associated with your purchase.
Tracking information may take some time to become active after the carrier receives the shipment.
If your tracking information does not immediately show movement, please allow reasonable time for the carrier's tracking system to update.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
Full name
Street address
Apartment, suite, or unit number
City
State
ZIP code
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to update an address before an order has been processed or shipped. However, we cannot guarantee that an address change will be possible after processing or shipment.
Delivery Delays
Our stated delivery timeframe is an estimate and is not a guaranteed delivery date.
Delays may occur due to:
Carrier delays
Severe weather
Holidays
High shipping volume
Transportation disruptions
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control
If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you.
Lost or Missing Packages
If tracking information indicates that your package has been delivered but you cannot locate it, please first:
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Check the delivery location around your property.
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Check with household members or neighbors.
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Review carrier delivery notifications.
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Contact the carrier when appropriate.
If you still cannot locate your package, contact us at support@petitemoda.com with your order number so we can assist you.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and preferably within 7 days of delivery.
Please provide:
Your order number
A description of the damage
Clear photographs of the product
Photographs of the packaging, when applicable
We will review the information and determine the appropriate resolution in accordance with our Return & Refund Policy.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.
Please provide your order number and relevant details so we can investigate and provide an appropriate resolution.
Multiple-Item Orders
If an order contains multiple products, items may occasionally be shipped separately depending on product availability or fulfillment requirements.
If items are shipped separately, you may receive separate tracking information.
Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and our Return & Refund Policy may apply.
Returns and Refunds
Shipping and delivery information should be read together with our Return & Refund Policy.
If you need to return an item, please contact us before sending the product back so that we can provide the appropriate return instructions.
For change-of-mind returns, the customer may generally be responsible for return shipping costs as described in our Return & Refund Policy.
Shipping Restrictions
We currently offer standard shipping within the United States.
Shipping availability may vary for certain products or locations.
Customer Support
If you have questions about shipping, delivery, or your order, please contact us:
Pet Item Oda
Email: support@petitemoda.com
Phone: +1 (727) 620-3980
Address: 1085 W 15th St, Saint Augustine, FL 32084, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We are committed to providing clear shipping information and assisting customers with order and delivery questions.